Refund policy

Returns & Refunds

You may request a return or refund for eligible items within 30 days of delivery. Approved refunds cover the item price and applicable sales tax only; original shipping charges are not refunded unless required by law or caused by our error.

30-day returns and refunds

Cool Is Gadgets offers 30-day returns and refunds on eligible items.

Return or refund requests must be started within 30 days of delivery.

To start any return, send us a message through our Contact Us form.

If a return is approved, we will provide the return instructions and cover standard return shipping where a return shipment is required.

Approved refunds cover the item price and applicable sales tax only. Original shipping charges, upgraded shipping charges, delivery fees, duties, carrier import fees, and similar shipping-related charges are not refunded unless required by law or caused by our error.

After 30 days, returns are handled only where required by law or where we approve an exception.

Damaged, defective, incorrect, or not-as-described items

If your item arrives damaged, defective, incorrect, incomplete, or materially different from the product page, contact support@coolisgadgets.com promptly with your order number, checkout email, photos/video of the issue, packaging, shipping label, and any relevant carrier notice.

After review, we may offer a refund, replacement, repair, store credit, partial refund, keep-item resolution, return instructions, or another legally appropriate remedy. The remedy may depend on the item, evidence, shipping country, and applicable consumer law.

Do not dispose of the item or packaging until the claim is resolved. Carriers may require photos, inspection, or return of the item.

Non-returnable or restricted items

Some items may be non-returnable or subject to stricter rules where allowed by law, including opened hygiene/personal-care items, customized items, consumables, items damaged by misuse, items missing parts, and products with broken hygiene or safety seals.

We may decline or limit returns that show abuse, fraud, unreasonable repeat activity, missing items, intentional damage, or use outside normal inspection.

This does not remove mandatory rights for defective, damaged, incorrect, unsafe, or legally protected returns.

Refund timing

Approved refunds are issued to the original payment method. Payment providers and banks may take additional time to post the refund after we issue it.

Unless required by law, approved refunds are limited to the refundable item price and applicable sales tax. Original shipping and delivery charges are not refunded.

For returns that require the item back, we may wait until we receive the item or receive acceptable proof of return shipment before issuing a refund, unless local law requires a faster refund.

EU/UK withdrawal rights

EU and UK consumers may have a statutory 14-day cooling-off/right-of-withdrawal period for many online purchases, subject to exceptions. If those rules apply, you may need to tell us you are cancelling within the legal period and return the goods within the required timeframe.

For EU/UK change-of-mind withdrawals, you are generally responsible for return postage if we informed you before purchase, unless we agree to pay it or applicable law requires otherwise. Statutory rights for faulty, not-as-described, or non-conforming goods are separate and remain available.

How to start a return or refund

Email support@coolisgadgets.com with your order number, checkout email, product name, reason for return or refund, and photos/video if the item is damaged, defective, incorrect, or incomplete.

We will review the request and provide next steps. If a return is approved, we will tell you the correct return address and any required instructions.

You can also contact us through our Contact Us page.